Terms And Conditions

Please Read Our Terms And Conditions Of Sale Then Proceed To Our Secure Server For The Payment Process. When purchasing from RCW  You Are Agreeing To These Terms

Note: The products we sell are mechanical and electrical and require regular maintenance and repair. We recommend that you or the person(s) you are purchasing for are technically and mechanically minded and are aged 14+!

Card Authorisation:.

As part of our security checks to protect genuine cardholders, we may request authorisation from your card provider for an amount not exceeding the value of your order. In the event that we reject your offer to purchase or we accept your request to cancel this order please note that it may take several days before your card provider cancels this authorisation.

If you wish to cancel a order placed with us. Please do so by emailing sales@rcw.co.uk

All goods despatched are insured to protect both you and us.
All claims for shortages and damages must be reported to our customer service department within 7 days of receiving the goods. This does not affect your statutory rights as a consumer.

Please note all specification and colours on our products are subject to change without notice. All photo's used on this website are are for guidance only and the actual product may vary slightly from the displayed photo.

Please note that when choosing a particular colour of a product this is not always guranteed.

Money Back Guarantee For Unwanted Purchases

If the product has been purchased and within the first 7 days of its arrival you find that it is not exactly what you wanted you may return the product to us, assuming the following:

A. The product(s) has been unused.
B. The product(s) is in the original packaging.
C. The product(s) has not been tampered with.
D. The product(s) is fit for resale when we receive it back to our warehouse.
E. The postage costs for returns of unwanted products are your responsibility.

Assuming the above terms and conditions are met we will refund your money minus our original costs for shipping and handling. Usually 15% of the total sale value. 

It is extremely important that when returning any product it is packaged in a manor that will protect the product from damage in transit. The product remains your responsibility until it has been returned to us.

Returns Procedure For Defective Or Faulty Goods

Note: Pull starters are not covered by warranty!

If you wish to return a product due to a fault, Please contact us first to obtain authorisation before returning the product and we will advise you if the fault is covered by the warranty.

If the product has been found to have a manufacturing fault we will immediately arrange for a repair/exchange or send a replacement component if agreed.

All warranty decsions are final and subject to inpsection of the goods in question.

Please note models can not be returned for a refund once they have been used or attempted to be used. The product is covered by a 28 day warranty for the repair of the faulty or defective parts only from the date of delivery.

Note: Warranties are subject to individual products lines and terms vary from manufacturer to manufacturer. In general most hobby related are warranted for a period of 28 days (if you require detailed information on a warranty on the product you are thinking of buying please contact us or manufacturer for further information). In general warrantees are limited to the replacement/repair of the defective part(s)only.

It is also important to understand that all products that we sell are electro/mechanical and relatively specialist. In time these products will suffer general wear and tear and will always require regular maintenance.